Privacy Policy

About this policy

StorageMania (referred to as "StorageMania", "we", "us", or "our") operates a self-storage facility located at 23 Lower Ottery Road, Philippi Industria, Cape Town, South Africa. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website, request a quote, sign a rental agreement, or visit our facility.

We are committed to processing your personal information lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA").

What we collect from you

We only collect personal information that we reasonably need in order to provide you with our storage services and respond to your enquiries.

Information you provide directly

• Identity information — full name, identity number or passport number (required for rental agreements), date of birth
• Contact information — email address, phone number, physical address
• Storage details — unit size requirements, items to be stored, intended duration
• Payment information — banking details for debit orders or EFT (we do not store full card numbers)
• Communication records — emails, WhatsApp messages, call notes, and quote requests submitted through our website

Information collected automatically

• Website usage data — pages visited, time spent on site, referring website, device type, and browser information collected via Google Analytics and the Meta Pixel
• CCTV footage — captured at our facility for security purposes
• Vehicle registration numbers — recorded at our access gate

Why we process your information

We process your personal information for the following purposes:

• To respond to quote requests and provide pricing information
• To enter into and administer a rental agreement
• To collect rental payments and manage your account
• To communicate with you about your unit, payments, notices, or facility updates
• To maintain the security of our facility, tenants, and stored property
• To comply with legal, regulatory, and tax obligations
• To improve our website, services, and marketing — including remarketing on Meta (Facebook/Instagram) and Google
• To prevent and detect fraud, theft, or misuse of our facility

Who we share information with

We do not sell your personal information. We may share it with the following parties only where necessary:

• Payment processors and banks — for processing EFTs, card payments, and debit orders
• Service providers — including our website host, database provider (Supabase), transactional email provider (Resend), and accounting software
• Marketing platforms — Google Ads and Meta (Facebook/Instagram) for measurement and remarketing in pseudonymised or hashed form
• Security and law enforcement — where required to investigate suspected criminal activity, comply with a court order, or respond to a lawful request
• Professional advisors — including lawyers, auditors, and insurers where required to protect our legitimate interests

Where your information is stored. Two of our service providers process information outside South Africa. Our database provider, Supabase, stores quote enquiries and feedback on servers in the European Union (Ireland). Our transactional email provider, Resend, is based in the United States and delivers the notification emails those enquiries generate. We make these transfers under section 72 of POPIA on the basis that they are necessary to perform the service or respond to the enquiry you asked us for, and because the recipients are subject to data-protection rules that provide a comparable level of protection. Where any other party operates outside of South Africa, we take reasonable steps to ensure your information receives an adequate level of protection.

How long we keep it and how it's protected

We retain personal information only for as long as is necessary for the purposes for which it was collected, or as required by South African law (for example, financial records are kept for at least 5 years in line with SARS requirements).

Quote enquiries that do not result in a rental are retained for up to 24 months for follow-up and marketing measurement, unless you ask us to delete them sooner. CCTV footage is typically retained for 30 days unless it forms part of an active investigation.

We protect your information using reasonable technical and organisational measures, including access controls, encrypted database storage, secure backups, and staff confidentiality obligations. No system is perfectly secure, but we take our duty seriously.

Your rights under POPIA

You have the right to:

• Be informed about how your personal information is processed
• Request a copy of the personal information we hold about you
• Ask us to correct or update inaccurate or outdated information
• Object to processing where we rely on legitimate interest
• Withdraw your consent to direct marketing at any time
• Request that we delete or destroy your personal information, subject to legal retention requirements
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within 30 days.

Cookies and analytics

Our website uses cookies and similar technologies to make the site work, to understand how visitors use it, and to measure the effectiveness of our advertising. The main tools we use are:

• Google Analytics & Google Ads — to understand site traffic, conversions, and to serve remarketing ads
• Meta Pixel — to measure Facebook and Instagram ad performance and serve relevant ads
• Essential cookies — required for the site to function (for example, remembering form input)

You can block or delete cookies through your browser settings. Doing so may affect the functionality of the site.

Children's information

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page indicates when the latest changes were made. We encourage you to review this page periodically.